1. Information We Collect
When you use our services, we may collect the following information:
- Contact information: Name, email address, phone number
- Health-related preferences: Doctors, medications, coverage preferences (only when voluntarily provided)
- Communication preferences: How you prefer to be contacted
- Usage data: How you interact with our plan comparison tools
- Referral information: If you were referred by someone, we may collect their name and email
2. How We Use Your Information
We use the information we collect to:
- Connect you with a licensed insurance agent who can help with your coverage needs
- Personalize plan recommendations based on your preferences
- Communicate with you about your insurance options via your preferred contact method
- Improve our services and plan comparison tools
- Fulfill legal and regulatory obligations
3. Information Sharing
Your information is shared only with:
- Licensed insurance agents within our network who will assist you with your coverage needs
- Insurance carriers as necessary to process applications and enrollments
- Service providers who help us operate our platform (hosting, email delivery)
We do not sell your personal information to third parties.
4. Data Security
We take the security of your information seriously. All personal health information (PHI) is encrypted at rest using AES-256 encryption. Data is transmitted over secure HTTPS connections. Access to your information is limited to authorized personnel only.
5. Consent to Contact (TCPA/PTC)
When you submit a contact form on our website, you may provide express written consent to be contacted by a named licensed insurance agent or agency regarding Medicare or other insurance products, including by telephone, email, or text message, including through the use of an automated dialing system or prerecorded voice.
- Your consent is not a condition of any purchase
- Consent is valid for 12 months from the date given
- You may revoke your consent at any time by contacting the agent, the agency, or by contacting us directly at the information below
- Consent records are stored securely and retained per CMS requirements
6. Your Rights
You have the right to:
- Opt out of communications at any time by contacting us or the agent who contacted you
- Revoke consent to be contacted at any time — your revocation will be processed promptly
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Withdraw consent for data processing at any time
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Scope of Appointment records: 10 years (CMS requirement)
- Consent records: Duration of consent validity plus 6 years
- Proposals and enrollment records: 10 years
- Audit logs: 6 years
- Activity data: 1 year
You may request deletion of your data at any time by contacting us, subject to our legal retention obligations.
8. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us at:
Your Agency
Email: support@yourplatform.com
Phone: 480-770-4906
Phoenix, AZ
9. Medicare Disclaimer
Your Agency is not connected with or endorsed by the United States government or the federal Medicare program. We are a licensed insurance agency that helps consumers compare and enroll in Medicare and ACA health plans.